Pre-made brand kits A Test Monki company
Est. 2024
Sugar Monki
FAQs

Ask away.

The questions every practice asks before buying a kit, answered straight. If yours isn't here, the mail slot on Say Hi takes anything.

No question is too small. We've heard them all, sweetums.
A monkey grinding questions in a mortar and pestle fig. 06 — frequently asked, freshly answered
01Why can't I see the whole kit?

Because the kits are one of a kind, and one of a kind is easy to copy. Every kit hangs in the vault as its logo; the full kit, in all its glory, lives behind a passkey. Request one or book a call and we'll walk the vault with you.

02How much is a kit?

Ah, the number. It's real, it's fair, and it's a fraction of a bespoke brand — and we only share it behind the passkey or on a call. Not to be coy: it protects the kits, and it means nobody window-shops your future brand.

03Can I see it with my business name before I decide?

Yes. Press I want it and we'll set your name in the logo and business card and send you a proof before any money moves. Fair warning: very long names and some designs don't mix — if yours doesn't fit, we'll tell you straight.

04Can I change something if I don't like it?

No — and that's the deal, sweetly. Kits are pre-made; that's why they're fast and why they cost what they cost. We set your business info into the design, and that's the extent of the surgery. If you want a brand built around you from scratch, that's our parent company, Test Monki.

05Do you sell the same kit twice?

Never. One kit, one practice, forever. Sold kits stay on the wall marked spoken for — partly as our portfolio, mostly as proof.

06What's the difference between Series 1.0 and Series 2.0?

Series 1.0 kits are the originals — the full spreads. Series 2.0 kits are leaner and faster: a complete brand built around the Brand Card and a secondary graphic, and some arrive with the business name and URL already secured. And sometimes a 2.0 kit slips you a little something extra — an additional secondary graphic, or a pattern. Every kit's wall card says which series it is.

07How long until I get my kit?

Up to two months from paid-in-full (holidays excluded) — a real human finishes every file to your name. Need it faster? Rush delivery exists; ask on the call.

08What files do I get?

Everything a designer, printer, or web developer will ever ask you for: ai, eps, jpg, png, and svg logo files, plus print items three ways (live text, outlined, outlined with bleeds) and a print spec sheet. See the full inventory on the Nitty Gritty.

09Do I get the fonts?

The font files themselves, no — foundries license fonts per business, so that purchase has to be yours. Your style guide includes the exact purchase links and free look-alike alternatives. You only need them if you'll design new pieces in-house.

10Does the kit include printing?

No — but your files arrive print-perfect, with specs and printer recommendations. Hand the folder over and walk away.

11Does the kit come with the business name and URL?

Look for the tag. Kits marked name + url ready come with a business name we've run a preliminary trademark search on and a URL we've already secured — both can be yours with the kit. Every other kit name is fictitious (we made them up because we couldn't help ourselves); if you fall for one, the trademark search, domain check, and legal clearance are yours to run. Either way, your IP lawyer gets the final word before you commit.

12What if I need something the kit doesn't have?

That's the candy counter. Ads, mailers, tooth fairy kits, refer-a-friend cards — if your brand needs it, we'll build it in your kit's style.

13What if my info changes after delivery?

Double-check your details on the form — what you submit is what we set. Changes requested after final delivery carry a fee.

14Can I return or exchange my kit?

No. Kits are digital goods, so all sales are final — no returns, exchanges, or refunds. It's also why the proof, the windows, and this entire FAQ page exist: so you know everything before you buy.